If customers accept the online ordering service provided by Tlovingcare, they must agree to and accept the following ordering terms in order to enjoy the relevant online ordering and delivery services.

Online Order

  • Customers can choose to check out directly or register an account after purchasing their favorite items. If the customer chooses to register an account and then check out, it will be convenient for the next purchase, check the order status and order records.
  • When you fill out the order form, please confirm that the name, email address, phone number and valid address are correct to ensure that the goods arrive at the designated location quickly. Tlovingcare will not be responsible or compensate for any delay or loss caused by the wrong information provided by the customer. The products sold on Tlovingcare's website are all taken in kind, and may be affected by light, environment and printing. The pictures of the products may be slightly different from the actual ones.
  • The goods sold on the Tlovingcare website are all imported with original packaging. Occasionally, shipping delays may cause out-of-stock. We are sorry. In the event that the product that the customer has purchased is out of stock, Trovingcare will notify the customer separately and promise to return the refund due to the out of stock within 14 days; sorry for the inconvenience.
  • Based on tax differences in different countries, the price of goods does not include local customs or sales taxes.
  • All goods sold on the Tlovingcare website are for the private use of customers only, and cannot be used for any commercial purposes. Tlovingcare reserves the right to reject all orders that are suspected of being used for commercial purposes.
  • Tlovingcare reserves the right to unilaterally change all the above and other terms related to the sale of goods without any prior notice.

Edit Order

Tlovingcare will pack it and deliver it to the delivery company within 2-4 days after receiving the confirmed order. Once the package is sent, it cannot be changed.
As long as the order has not been sent, Tlovingcare is happy to change the content of the order for you. Please email hello@tlovingcare.com as soon as possible to contact us for assistance.

Cancel Order

  • All orders cannot be cancelled once confirmed; sorry for the inconvenience.

Exchange & Refund Exchange & Refund

  • There is no refund for all items; sorry for the inconvenience.
  • If the customer wants to exchange the goods after receiving the goods, please email us at hello@tlovingcare.com within 14 days from the date of delivery to provide assistance. Customers can only exchange for goods of the same value or more as the returned goods, the difference, return and The cost of re-delivery must be borne by the customer.

Order Tracking

  • When the order is sent, Tlovingcare will email the mailing number of the order to the customer's preset email, and provide a link for you to check the order delivery.
  • Guests can also log in to my account to view detailed order content.

Information general query

If you have any questions or inquiries, please email to hello@tlovingcare.com or call +852 3166 0286 to contact the customer service team.

Our service hours are Monday to Friday from 10 am to 6 pm (closed on Saturdays, Sundays and public holidays).

Tlovingcare reserves the right to unilaterally change the above and other terms related to the sale of goods without giving any prior notice.